Terms & Conditions

Welcome to Velqora. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our store.

1. General

Velqora is an online women’s clothing store operated through Shopify. Throughout the site, the terms “we”, “us”, and “our” refer to Velqora.

By visiting our website and/or purchasing from us, you agree to these Terms & Conditions, including any additional policies referenced here.

We reserve the right to update, modify, or replace any part of these terms at any time without prior notice.

2. Products & Pricing

We aim to display product colors, designs, and details as accurately as possible. However, actual colors may slightly vary depending on screen settings and lighting.

All prices are listed in PKR (Pakistani Rupees) unless stated otherwise. Prices may change without notice.

We reserve the right to:

  • Limit quantities of any product

  • Discontinue products at any time

  • Refuse or cancel any order if necessary

3. Orders

Once an order is placed, you will receive a confirmation message or email.

Velqora reserves the right to cancel orders due to:

  • Incorrect pricing

  • Stock unavailability

  • Suspicious or fraudulent activity

  • Incomplete customer information

4. Shipping & Delivery

Delivery times may vary depending on location and courier services.

Velqora is not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Public holidays

  • Incorrect shipping details provided by the customer

Customers are responsible for providing accurate delivery information.

5. Exchange & Return Policy

We only accept exchanges or returns under eligible conditions.

Products must:

  • Be unused and unworn

  • Have original tags and packaging

  • Be returned within the specified return period

Velqora reserves the right to reject exchange or return requests that do not meet our policy requirements.

Sale items or discounted products may not be eligible for return or exchange.

6. Intellectual Property

All content on this website including:

  • Logo

  • Images

  • Product photos

  • Graphics

  • Text

  • Branding

is the property of Velqora and may not be copied, reproduced, or used without permission.

7. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack or disrupt the website

  • Submit false information

  • Abuse or harass others through the platform

8. Limitation of Liability

Velqora shall not be held liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Delivery delays

  • Technical website interruptions

Your use of the website is at your own risk.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Contact Information

For questions regarding these Terms & Conditions, contact us through our official social media pages or customer support channels.

Thank you for shopping with Velqora.